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Report a claim

Resolve your claim in 3 easy steps​​​​​​​

Step 1 : Make a Claim

To get hold of us, choose from any of these option below:​​​​​​​

Call our Hotline
+254 709 566 000​​​​​​​

Email our support team on claims@ke.sanlamallianz.com

Walk into our office​​​​​​​

Step 2: Lodge a claim in less than 10 minutes.

Complete the claims form and attach all the required documents.
These could include repair estimates; pictures of damaged car/property;
a police report (in case of death); and any other documents we might request. Download the claim form, fill it in then return it to us by e-mail at claims@ke.sanlamallianz.com

Step 3: Investigate, Verification, Payment

Once we have verified your claim, we will pay you by cheque or online transfer promptly. Contact us now if you have any further questions.

LET'S TALK

Claims Forms

General Insurance Claims
General Claim Form Download PDF
Personal Accident Claim Form Download PDF
Motor Theft Claim Form Download PDF
Motor Vehicle Accident Report Claim Form Download PDF
Windscreen Insurance Claim Form Download PDF

Visit any of our branches

  • Nairobi CBD Brand : Sanlam House, 2nd Floor, Kenyatta Avenue.
  • Mombasa : Sanlam House, Ground Floor, Off Mikindani Road.
  • Kisumu : Jubilee House, Ground Floor, Ang’awa street,
  • Nakuru : Tower One, 2nd Floor, Moi Road
  • Thika : Maisha Heights, 1st Floor, Kenyatta Highway
  • Nyeri : Rupshi Chambers, 1st floor, Kimathi Street
  • Eldoret : Imperial Court Building, 2nd floor, Uganda Road